We will be operating with reduced staff from 28th December and we will fully reopen on 3rd January 2017.
Last day for placing an online order with delivery before Christmas is Thursday 22nd December by 12pm.
We will do our best to deliver any orders placed between 23rd December to 2nd January 2017 before 3rd January.
All of our staff would like to wish all of our customers a Merry Christmas and a Prosperous New Year.
HOW DO I GET SOMETHING DELIVERED?
Simply add your chosen product to your shopping basket, selecting the quantity and go through the checkout process.
WHERE CAN I GET IT DELIVERED TO?
All goods can be delivered either to your home address, to an alternative address or to your work address.
For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be slightly longer delivery lead-times.
Your order will be delivered either by Royal Mail, Royal Mail Tracked Service or by courier. A signature is required for all courier deliveries.
HOW MUCH DOES DELIVERY COST?
- UK Postal Service - £2.99
- Standard Parcel Service - £3.99
- Express Delivery Service (Next Day*) - £5.95
- Standard Europe Parcel Service - £12.95
- Standard International Parcel Service - £20.95*
*Prices are subject to change, please contact us for an up to date price.
All prices are clearly shown once you are at checkout.
WHEN WILL IT BE DELIVERED?
- UK Postal Service is normally within 3-5 working days.
- Standard Postal Service is normally within 1-3 working days.
- Express Next Day Service is normally within 1 working day. (Orders must be placed by 12:30pm at the very latest) *Can take 2 days for some remote parts of the UK & Scotland.
- Standard Europe Postal Service is normally within 3-7 working days.
- Standard International Postal Service is normally within 5-10 working days.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
Your order will be delivered either by Royal Mail, Royal Mail Tracked or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.
Goods delivered by courier will usually arrive between 9am and 6pm, Monday to Friday.
All courier deliveries must be signed for. If you are out when the courier arrives they will attempt to deliver to an immediate neighbour. The courier will leave a card advising where the parcel has been delivered to or if they have been unable to deliver they will make two further attempts and leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
Deliveries to non-Mainland UK or remote locations may take longer.
Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.
How can i find out information regarding my delivery?
Most of our deliveries are tracked and have a tracking number assigned to them. This allows us to be able to provide you with any information regarding the progress of your order.
To request information regarding your order via email - firstname.lastname@example.org
To request information regarding your order via the phone – 0871 288 7125
(Please quote your unique order number upon contacting us)